Extra features Custom customer portal

A login of their own where your customers follow their orders, bookings and documents. Fewer emails asking for updates, more overview for everyone.

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Free first conversation
Fixed price up front
Answer within 2 working days

5,0 on Google · 3 reviews 33 projects since 2024

In short

A custom customer portal is a secure environment with its own login, where your customers follow their orders, bookings and documents themselves. You get fewer questions by email and phone, and your customers can see at any time where their case stands.

What a customer portal can do

Track status Orders, bookings or cases with their current step.
Documents Invoices, quotes, contracts and reports in one place.
Self-service changes Update details, change a booking or make a new request.
History Everything that happened before, without searching through emails.
Secure Each customer sees only their own data, over an encrypted connection.
In your style The portal is part of your website, in the same style and at the same address.

Who is a customer portal for?

Customers often call or email to ask where their order or case stands.
You currently send invoices, quotes or reports one by one by email.
You have regular customers who order or book frequently.

Why a customer portal from Sitects?

A customer portal belongs with your website, web shop or booking system. The data comes from your own software, so nobody has to enter anything twice. Because we also build that website and those integrations, everything works together.

Is this right for your business?

Tell us in a few sentences what you need. You get an honest answer within 2 working days, even if something else suits you better.

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How we work

From first conversation to launch.

1
Free introduction
We look at how things run today and what your customers need.
2
Proposal with a fixed price
You get scope, price and planning on paper before we start.
3
Design first, then build
You see the main screens before we build, and test every step along the way.
4
Live, and we stay
After launch we take care of hosting, maintenance and extensions.

In practice

A booking in clear steps

Multilingual booking with the right details, straight into their system.

“User-friendly for booking and managing reservations, and the ERP integration works seamlessly.”

Tom De Backer · Manager, Transferservice

Read the case

Frequently asked questions about customer portals

How much does a customer portal cost?

That depends on what customers need to be able to see and do, and on the link to your software. After a free first conversation you get a proposal with a fixed price and a schedule.

Do customers have to create an account?

That is your choice. Customers can create an account, or log in with a link they receive by email.

Can the portal show data from our software?

Yes, if that software can share data. We first look at which link is possible.

Is a customer portal secure?

Each customer sees only their own data. We work with encrypted connections and limit who can see what.

Can a customer portal be added to my existing website?

The portal works best as part of a website by Sitects, where everything works together at the same quality. If you want to keep your current website, we set up the portal alongside it at its own address, in your brand identity.