Case · TransferserviceA multilingual booking system for Transferservice

Bookings in several languages, straight into the client’s CRM

Client: Transferservice
Year: 2024
Website: transferservice.be ↗

A multilingual booking system for Transferservice

01About the project

Transferservice is a professional taxi company that wanted to renew its website and let customers book online easily.

It asked for a multilingual website with a booking system, a customer portal and a link to its existing CRM. Because Transferservice acquires other taxi companies, that same link also had to be usable for their websites.

02The question

Booking had to be simple for the customer, and management flexible for the team. At the same time, the link to the CRM had to be built so that it can be reused on other websites, without slowing down the current site.

03What we built

The design started with several mockups, which we refined together with Transferservice until they were exactly right. Sitects then built a multilingual web application in Symfony. Booking happens in clear steps: addresses are completed through Google Places and each step is checked straight away, so errors are visible immediately. Customers have their own portal, and a reusable API sends every booking straight to the Transferservice CRM.

04The result

The new Transferservice website is live. Customers book their ride online in their own language and every booking goes straight into the CRM. Thanks to the reusable API and the modular structure, the platform is ready for the next acquisitions.

“We’re very pleased with the multilingual website Sitects created for our taxi company. It’s beautifully designed, user-friendly for booking and managing reservations, and the ERP integration works seamlessly. The team was professional, fast, and offered great advice and support. Highly recommended!”

Tom De Backer · Manager, Transferservice